b7999 Privacy Policy

1 Introduction and Overview

b7999 ("we", "our", or "platform") is an online casino and betting service provider that serves users in Bangladesh. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy ("Policy") describes how b7999 collects, uses, stores, discloses, and protects your personal information. By using our services, you consent to the terms of this Privacy Policy.

b7999's services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors. If you become aware that a minor has registered on our platform, please contact us immediately.

2 What Information We Collect

b7999 may collect the following types of information for the purpose of providing services:

a) Identity Information:

• Full name and date of birth
• National ID (NID) or passport number (for identity verification)
• Valid email address
• Mobile number
• Residential address

b) Financial Information:

• bKash, Nagad, or Rocket mobile banking number
• Transaction history and amounts
• Deposit and withdrawal records

c) Technical Information:

• IP address and device information
• Browser and operating system type
• Cookie and session data
• Login times and account activity logs

d) Gaming Activity Information:

• Gaming history and betting records
• Preferred games and usage patterns
• Bonus and promotion usage details

3 How We Collect Information

We collect your information through various methods:

• Directly Provided Information: Information you provide directly during registration, login, transactions, or support interactions.
• Automated Collection: When you use our platform, certain information is collected automatically through cookies, log files, and tracking technologies.
• Through Third Parties: Information may be obtained from trusted third-party services for the purpose of identity verification or fraud prevention.
• Payment Processing: Relevant transaction information is collected during transactions made through bKash, Nagad, or Rocket.

4 Purpose of Using Your Information

b7999 uses your information for the following legitimate purposes:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Providing gaming services and customer support
• Preventing fraud, money laundering, and illegal activity
• Ensuring responsible gaming policies
• Meeting legal and regulatory obligations
• Platform security and system improvement
• Providing personalized experiences and relevant promotions (with your consent)
• Monitoring and improving customer service standards

We will not use your information beyond the purposes stated above. If a new use of your information becomes necessary, we will notify you in advance and obtain your consent where required.

5 Data Storage and Security

b7999 uses industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transfers are secured through SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel have access to specific information.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Two-Factor Verification: An additional verification layer is used to prevent unauthorized access.

Your information will be retained for as long as your account remains active, or for as long as necessary to meet legal obligations. Even after account closure, certain information may be retained for a specified period for legal and regulatory reasons.

6 Sharing Information with Third Parties

b7999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment platforms such as bKash, Nagad, and Rocket to complete transactions.
• Identity Verification Services: With trusted verification services as part of the KYC (Know Your Customer) process.
• Technology Service Providers: With technology partners who assist in operating our platform, and who operate under strict confidentiality agreements.
• Legal Requirements: When required by legal obligation, court order, or a legitimate request from a government authority.
• Fraud Prevention: With relevant authorities for the investigation of fraud or illegal activity.

Any third parties with whom we share information are obligated to comply with our privacy standards and may not use the information received for any other purpose.

7 Cookie Policy

The b7999 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.

We use the following types of cookies:

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyze platform usage to improve services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can block cookies by changing your browser settings. However, please note that disabling cookies may cause some services to not work properly.

8 Your Rights and Controls

b7999 provides you with the following rights regarding your information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that inaccurate or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted, provided there are no legal obligations to retain it.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
• Right to Lodge a Complaint: If you have objections to how we use your information, please contact us directly.

To exercise these rights, contact our support team via live chat or by emailing [email protected]. We typically respond within 30 business days.

9 Account Security and Your Responsibilities

You also have certain responsibilities for the security of your account:

• Keep your password strong and change it regularly.
• Never share your login details with anyone else.
• If you log in from a public or shared device, sign out at the end of your session.
• If you notice any suspicious activity, notify us immediately.
• Always keep the email address and mobile number registered to your account up to date.

b7999 will not be responsible for any loss resulting from sharing your login details with others. Please stay vigilant about protecting your account.

10 Responsible Gaming and Data Protection

b7999 places the highest importance on responsible gaming. To this end, we analyze your gaming activity data to identify potentially problematic gaming behavior and provide the necessary support.

If you request self-exclusion or the setting of gaming limits, that information is securely stored to protect your privacy and is used solely for the purpose of ensuring responsible gaming.

To learn more about responsible gaming, read our Responsible Gaming page.

11 International Transfer of Data

Some of our service providers and technology partners may be located outside Bangladesh. In such cases, your information may be transferred internationally.

For any international data transfer, we ensure that:

• The receiving party maintains equivalent privacy protection measures.
• Appropriate contractual safeguards are in place for the data transfer.
• Your information will be handled in accordance with this policy.

12 Policy Changes and Updates

b7999 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance — by sending a notification to your registered email or by providing a clear notice on the platform.

Continued use of the platform after a policy change will be considered as your acceptance of the revised policy. We therefore recommend reading our privacy policy regularly.

You can find out when the policy was last changed by checking the "Last Updated" date at the top of this page.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali

We strive to resolve your complaints as quickly and satisfactorily as possible. Our privacy team will review your request and take appropriate action.